Terms of service

Article 1 – Purpose
These General Terms and Conditions of Sale govern all sales made on the website Fadwa Loubna.

Article 2 – Products
The products offered are those described on the site.

Article 3 – Prices
Prices are indicated in euros, excluding delivery fees.

Article 4 – Order
The order is confirmed once full payment is made. The customer guarantees the accuracy of the information provided.

Article 5 – Payment
Payment is made online via credit card or the other offered methods. Payment is secure.

Article 6 – Delivery
Orders are shipped within 3 to 6 business days. Delivery times are indicative.

Article 7 – Right of withdrawal
In accordance with the law, customers have 14 days to change their mind, without justification, from receipt. Products must be returned in perfect condition and in their original packaging.

Article 8 – Returns and refunds
Return shipping costs are borne by the customer unless the product is defective or an error was made on our part. Refunds are made within 14 days after receipt of the returned item.

Article 9 – Warranty
Products benefit from legal warranties on conformity and hidden defects.

Article 10 – Liability
Fadwa Loubna is not responsible for damages resulting from misuse.

Article 11 – Intellectual property
Site content is protected.

Article 12 – Personal data
Data is processed according to the privacy policy.

Article 13 – Mediation
In case of dispute, customers can contact the consumer mediator.

Article 14 – Applicable law
These General Terms and Conditions of Sale are governed by French law.